Machine Learning Expert (AI Community)

Machine Learning Expert (AI Community)

About the Role:

TELUS Digital is building a high-impact team of Machine Learning Experts working alongside Policy Enforcement specialists to provide actionable insights on AI decision-making.

As a Machine Learning Consultant, you will play a pivotal role in analyzing, fine-tuning, and optimizing machine learning models for content moderation and policy enforcement. You will evaluate complex, nuanced content, provide feedback on AI reasoning processes, and collaborate with policy experts to ensure model outputs align with organizational guidelines. Your work will directly influence model performance, annotation workflows, and the quality of AI-driven policy decisions.

Key Responsibilities:

• Evaluate and provide feedback on AI model outputs and reasoning (chain-of-thought) for nuanced Trust & Safety cases.
• Perform high-quality content annotations in collaboration with Policy Experts.
• Support supervised fine-tuning and reinforcement learning (RLHF) processes.
• Conduct data analysis to detect patterns, trends, and model weaknesses.
• Produce clear reports and insights for engineering and policy teams.
• Collaborate closely with policy enforcement teams to ensure ML models adhere to guidelines.
• Maintain confidentiality and handle sensitive content responsibly.

Qualification path:

Mandatory Qualifications:

• 2+ year experience in AI model supervised fine-tuning or reinforcement learning (RLHF)
• 2+ year experience in Machine Learning operations (MLOps)
• 1+ year experience in User-Generated Content (UGC) moderation / Trust & Safety operations
• Strong data analysis, trend detection, and report writing skills
• Ability to handle gray-area or edge-case scenarios
• Native level + English communication skills
• Detail-oriented with ability to follow complex workflows and guidelines

Assessment:

In order to be hired into our community, you’ll go through a subject-specific qualification exam that will determine your suitability for the position and complete ID verification.

Payment:

• Currently, pay rates for experts range from $25 - $50 USD per hour
• Our Payment terms are defined for each project.

Why Join the TELUS Digital AI Community:

• Community Connection: Work remotely as part of a 1M+ diverse global AI Community of contributors and experts.
• Impactful Expertise: Use your native language and academic degree to shape real-world AI systems and products used by millions every day.
• Hands-on Innovation: Gain experience in the latest AI research, evaluation, and fine-tuning methodologies.
• Global Collaboration: Collaborate with a network of specialists across 20+ domains and 500+ languages and dialects.
• Flexible Engagement: Manage your own schedule while making a meaningful impact on the future of technology.

Equal Opportunity:

All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.